Shipping & Delivery

You will receive a confirmation e-mail immediately after placing your order. Orders are dispatched from our warehouse based in Amsterdam, the Netherlands. Orders are processed within 1 business day.

Delivery time after dispatch

The Netherlands:             1 business day
EU:                                   1-3 business days
USA:                                 2-3 business days
The rest of the world:      3-10 business days

Shipping Costs

Duties & taxes

Please note that outside the European Union you could be subjected to duties, customs and taxes. These costs are not managed by us. We advise you to check your countries regulations as payment of duties may be necessary to release your order if charges do incur.

EU: Orders will not incur import taxes and duties.
USA: Orders under the 800 USD will not incur import taxes and duties.
UK: Orders under the £135 will not incur import taxes and duties.

Returns 

You can return the items within 14 days after receiving date. Would you wish to return any items please follow the instructions below:

1. Check your received package for any damaging or faults and let us know by e-mail.
2. Please fill in the return form below. Without the return form there can be a delay in the refunding process. Also make sure your name and order number are on/in the return package.
3. Return the items within 14 days after receiving date.
4. Do NOT take off the hygiene sticker. Goods must be returned in their original condition. Returned items include their tags and hygiene sticker and must be unwashed, unworn and unaltered in any way.
5. Please also remember returning costs are at your expense. If you would like to change your items for a different colour or size, return your unwanted item and place a new order.
6. Please use a traceable or insured method such as a recorded delivery. As we can’t refund items that have been lost on their way back to our webshop
7. The money will be refunded as soon as possible after receiving your return (with a maximum of 14 days). We will always refund the money to the same account as which you paid with.

Refunds

Your money will be refunded as soon as possible after receiving your return (with a maximum of 14 days). We will always refund the money to the same account as which you paid with. After processing your returns, you will automatically get an confirmation e-mail about your refund.

We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatched from webshop.

The return form

The return address:

AYA Label
Asterweg 20 H2
1031HN Amsterdam
The Netherlands